Trip Mate is a full service travel insurance agency that provides a variety of protection plans and services for industry clients in the US. It specializes in trip cancellation/interruption, lost baggage, and traveler assistance programs sold through travel agencies, tour operators, and cruise lines.
Trip Mate was purchased by Generali Global Assistance on February 5, 2019. Generali is a vacation rental travel insurance company.
How to reach a person at Trip Mate
Main: (816) 523-0280
Trip Mate Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Trip Mate
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Trip Mate
Like most communication service providers, Trip Mate normally likes to conduct customer service transactions by phone. This makes it difficult to establish a paper trail. This guide on how to solve a customer service problem will help you resolve most problems with [company]. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.
Trip Mate's mailing address
9225 Ward Parkway
Kansas City, MO 64114
http://www.tripmate.com
Trip Mate's executive customer service contacts
Primary Contact
Debbie Jones
Senior Vice President Client Relations
9225 Ward Parkway
Kansas City, MO 64114
djones@tripmate.com
Chief Executive
Chris Carnicelli
CEO & President
9225 Ward Parkway
Kansas City, MO 64114
chris_carnicelli@us.generaliglobalassistance.com
How to get professional help with your Trip Mate problem
If you need help with a Trip Mate problem, you can contact our advocacy team or just push the button.
Get HelpThis contact was published on March 6, 2024