Princess Cruise Lines Customer Service Contacts

Princess Cruises is an American cruise line owned by Carnival Corporation & plc. The company is incorporated in Bermuda and its headquarters are in Santa Clarita, California.

How to reach a person at Princess Cruise Lines

Main: (661) 753-0000

Customer Service: (800) 774-6237

info@princesscruises.com

https://www.princess.com/

Princess Cruise Lines Responsiveness rating

3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

Call center hours:

Monday – Friday 6am – 7pm Pacific Time (9am-10pm ET)
Saturday and Sunday 6am – 6pm Pacific Time (9am-9pm ET)

What you need to know about Princess Cruise Lines

We receive many complaints about Princess Cruise Lines. After a flight cancellation, this customer was denied a refund. Similarly, this customer was not refunded after being denied boarding due to a positive COVID test. Also, the company did not provide assistance to a vessel that asked for help.

How to resolve a problem with Princess Cruise Lines

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.

Princess Cruise Lines mailing address

Princess Cruise Lines social media channels

Facebook

X

NOTE: Please read our guide to resolving a customer service dispute before reaching out to an executive at Princess Cruise Lines.

Princess Cruise Lines executive customer service contacts

Also, try padgett@HAGroup.com

What others have to say about Princess Cruise Lines

Princess Cruises has received 1.15 out of 5 stars based on 31 Customer Reviews and a BBB Rating of C-.