Lufthansa Customer Service Contacts

Lufthansa is the flag carrier of Germany and the largest airline in Europe. It is the parent company of Swiss International Air Lines, Austrian Airlines,  Brussels Air, Eurowings, Lufthansa City Line and Air Dolomiti.

How to reach a person at Lufthansa

Main: +49 (0)69 86 799 799 (Germany)

Toll Free : (866) 953-2294

Text telephone for customers with hearing impairments: First dial 711 and then 800 645 3880 for relaying to the TRS

Telephone:  +1 (516) 738-4422

Fax: (516) 296-9838

customer.relations@lufthansa.com

https://www.lufthansa.com/us/en/homepage

Lufthansa Airlines Responsiveness rating

2/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

Lufthansa Customer Relations USA
1640 Hempsead Turnpike
East Meadow, New York 11554

What you need to know about Lufthansa

Lufthansa is one of the most complained-about airlines. When the airline does respond, it is only to quietly resolve a problem without explanation. Problems range from overcharges on tickets to arbitrary flight cancellation fees as well as being unhelpful with a ticket issue. Lately, Lufthansa has been slow to pay claims to which it has already agreed.

How to solve a problem with Lufthansa

Before contacting a Lufthansa executive, we recommend sending an e-mail to customer.relations@lufthansa.com.  You will then receive a reference number or feedback ID. Once you have received this reference number, if the matter is not resolved you can refer to this in your correspondence with an executive. While the executives do read their emails, they are often very slow to respond.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.

Lufthansa mailing address

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NOTE: Please read our guide to resolving a customer service dispute before reaching out to an executive at Lufthansa Airlines.

Lufthansa executive customer service contacts