TripAdvisor Customer Service Contacts

Tripadvisor, Inc. is an American online travel company that operates a website with reviews of travel related content and a mobile app with user-generated content and a comparison shopping website. It also offers online hotel reservations and bookings for transportation, lodging, travel experiences, and restaurants

It operates several well-known brands, including TripAdvisor, Airfarewatchdog, BookingBuddy, Cruise Critic, Family Vacation Critic, FlipKey, GateGuru, Holiday Lettings, Holiday Watchdog, Independent Traveler, SeatGuru, SmarterTravel, Tingo, Jetsetter, Travel Library, TravelPod, Viator, VirtualTourist and Kuxun.cn.

How to reach a person at TripAdvisor

TripAdvisor Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about TripAdvisor

We receive many complaints about TripAdvisor. It has been accused of allowing hotels to post fake reviews and they have refused to comment on the matter. Also the website has a significant error.

How to resolve a problem with TripAdvisor

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.

TripAdvisor mailing address

TripAdvisor
141 Needham Street
Newton, MA 02464
https://www.tripadvisor.com/

TripAdvisor social media channels

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TripAdvisor executive customer service contacts

Primary Contact
Tim Barker
Associate Director, Global Customer Operations
141 Needham Street
Newton, MA 02464
tbarker@tripadvisor.com

Secondary Contact
Jennie Putt
Senior Director Of Operations
141 Needham Street
Newton, MA 02464
jputt@tripadvisor.com

Sartaj Kajla
Vice President - Global Customer & Content Operations
141 Needham Street
Newton, MA 02464
skajla@tripadvisor.com

Chief Executive
Steve Kaufer
CEO
141 Needham Street
Newton, MA 02464
skaufer@tripadvisor.com

How to get professional help with your TripAdvisor problem

If you need help with a TripAdvisor problem, you can contact our advocacy team or just push the button.

Get Help