Netflix Customer Service Contacts

Netflix, Inc. is an American entertainment company founded by Reed Hastings and Marc Randolph. It specializes in and provides streaming media and video-on-demand online and DVD by mail.

How to reach a person at Netflix

Main: 408-540-3700

Customer Service:  800-585-7265

Toll Free: 800-585-7265

Netflix Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

Netflix Customer Service Number: 1-888-NETFLIX or 1-800-585-8131

Contact form

Customer Service Chat

Customer service resources

https://help.netflix.com/help

What you need to know about Netflix

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Netflix

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.

Netflix's mailing address

100 Winchester Circle
Los Gatos, CA 95032
https://www.netflix.com/

Netflix's social media channels

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Netflix's executive customer service contacts

Primary Contact
Kristin Embury
Director of Customer Service
100 Winchester Circle
Los Gatos, CA 95032
kembury@netflix.com

Secondary Contact
Brent Wickens
VP of Corporate Operations/Finance
100 Winchester Circle
Los Gatos, CA 95032
bwickens@netflix.com

Chief Executive
Reed Hastings
Founder and CEO
100 Winchester Circle
Los Gatos, CA 95032
rhastings@netflix.com

Alternatively: reed.hastings@netflix.com

How to get professional help with your Netflix problem

If you need help with a Netflix problem, you can contact our advocacy team or just push the button.

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