Netflix, Inc. is an American entertainment company founded by Reed Hastings and Marc Randolph. It specializes in and provides streaming media and video-on-demand online and DVD by mail.
How to reach a person at Netflix
Main: 408-540-3700
Customer Service: 800-585-7265
Toll Free: 800-585-7265
Netflix Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
Customer service resources
What you need to know about Netflix
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Netflix
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.
Netflix's mailing address
100 Winchester Circle
Los Gatos, CA 95032
https://www.netflix.com/
Netflix's executive customer service contacts
Primary Contact
Kristin Embury
Director of Customer Service
100 Winchester Circle
Los Gatos, CA 95032
kembury@netflix.com
Secondary Contact
Brent Wickens
VP of Corporate Operations/Finance
100 Winchester Circle
Los Gatos, CA 95032
bwickens@netflix.com
Chief Executive
Reed Hastings
Founder and CEO
100 Winchester Circle
Los Gatos, CA 95032
rhastings@netflix.com
Alternatively: reed.hastings@netflix.com
How to get professional help with your Netflix problem
If you need help with a Netflix problem, you can contact our advocacy team or just push the button.
Get HelpThis contact was published on March 6, 2024