ICON Health & Fitness Customer Service Contacts

Icon Health & Fitness is a maker of exercise equipment based in Logan, Utah, United States. Their brand names include ProForm, NordicTrack, Weslo, HealthRider, Image, JumpKing, Weider, Epic, Free Motion Fitness and, under license, Reebok and Gold’s Gym.

How to reach a person at ICON Health & Fitness

Customer Service:  1-877-993-7999

ICON Health & Fitness Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about ICON Health & Fitness

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with ICON Health & Fitness

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

The company has voluntarily provided company contact details and is considered to be responsive to customer complaints.  As such, we strongly recommend beginning your complaint escalation process with the primary contact and working your way up the ladder.  Please allow each contact at least a week to respond before moving up to the next level.  Please do not go directly to the CEO until you have gone through each of the steps.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.

ICON Health & Fitness's mailing address

1500 South 1000 West
Logan, UT 84321
https://www.iconfitness.com/

ICON Health & Fitness's executive customer service contacts

Primary Contact
Tony Ritchie
Director of Customer Service
1500 South 1000 West
Logan, UT 84321
tony.ritchie@iconfitness.com

Secondary Contact
Tann Tueller
Senior Vice President
1500 South 1000 West
Logan, UT 84321
tann.tueller@iconfitness.com

Barnett Moss
Director of Escalations
1500 South 1000 West
Logan, UT 84321
barnett.moss@iconfitness.com

Chief Executive
Scott R. Watterson
Chief Executive Officer
1500 South 1000 West
Logan, UT 84321
swatterson@iconfitness.com

The company has voluntarily provided company contact details and is considered to be responsive to customer complaints.  As such, we strongly recommend beginning your complaint escalation process with the primary contact and working your way up the ladder.  Please allow each contact at least a week to respond before moving up to the next level.  Please do not go directly to the CEO until you have gone through each of the steps.

How to get professional help with your ICON Health & Fitness problem

If you need help with a ICON Health & Fitness problem, you can contact our advocacy team or just push the button.

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