Icon Health & Fitness is a maker of exercise equipment based in Logan, Utah, United States. Their brand names include ProForm, NordicTrack, Weslo, HealthRider, Image, JumpKing, Weider, Epic, Free Motion Fitness and, under license, Reebok and Gold’s Gym.
How to reach a person at ICON Health & Fitness
Customer Service: 1-877-993-7999
ICON Health & Fitness Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about ICON Health & Fitness
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with ICON Health & Fitness
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
The company has voluntarily provided company contact details and is considered to be responsive to customer complaints. As such, we strongly recommend beginning your complaint escalation process with the primary contact and working your way up the ladder. Please allow each contact at least a week to respond before moving up to the next level. Please do not go directly to the CEO until you have gone through each of the steps.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.
ICON Health & Fitness's mailing address
1500 South 1000 West
Logan, UT 84321
https://www.iconfitness.com/
ICON Health & Fitness's executive customer service contacts
Primary Contact
Tony Ritchie
Director of Customer Service
1500 South 1000 West
Logan, UT 84321
tony.ritchie@iconfitness.com
Secondary Contact
Tann Tueller
Senior Vice President
1500 South 1000 West
Logan, UT 84321
tann.tueller@iconfitness.com
Barnett Moss
Director of Escalations
1500 South 1000 West
Logan, UT 84321
barnett.moss@iconfitness.com
Chief Executive
Scott R. Watterson
Chief Executive Officer
1500 South 1000 West
Logan, UT 84321
swatterson@iconfitness.com
The company has voluntarily provided company contact details and is considered to be responsive to customer complaints. As such, we strongly recommend beginning your complaint escalation process with the primary contact and working your way up the ladder. Please allow each contact at least a week to respond before moving up to the next level. Please do not go directly to the CEO until you have gone through each of the steps.
How to get professional help with your ICON Health & Fitness problem
If you need help with a ICON Health & Fitness problem, you can contact our advocacy team or just push the button.
Get HelpThis contact was published on March 6, 2024