Truist Customer Service Contacts

In December 2019, BB&T [Branch Banking & Trust] and SunTrust completed a merger of equals to become Truist Bank, creating the sixth-largest commercial bank in the United States (in terms of assets and deposits).

SunTrust changed its nane to Truist early 2022. SunTrust had been headquartered in Atlanta, but moved to Charlotte, North Carolina, under the merger.

How to reach a person at Truist

Main: 844-487-8478

Toll Free: 844-487-8478

International:   910-914-8250

info@trusist.com

escalatedcomplaints@truist.com

https://www.truist.com

Truist Responsiveness rating

3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

Online and mobile banking 888-228-6654
Credit and debit cards 844-487-8478
Loans 844-487-8478
Insurance
Health (Truist Life Insurance Services)800-
474-1471
Life (Truist Life Insurance Services)
800-474-1471
Personal claims center
800-990-4228
Personal property & casualty sales
800-422-8448
Personal property & casualty service
800-228-1820
Mortgages
If your mortgage originated with SunTrust
(800) 634-7928
If your mortgage originated with BB&T
(800) 295-5744

What you need to know about Truist

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Truist

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.

Truist's mailing address

Truist's social media channels

Facebook

X

Linkedin

NOTE: Please read our guide to resolving a customer service dispute before reaching out to an executive at Truist.

Truist's executive customer service contacts