Fitbit Customer Service Contacts

Established in 2007, Fitbit is an American company headquartered in San Francisco, California, known for its products of the same name. The company produces activity trackers, which are wireless-enabled wearable technology devices that measure data such as the number of steps walked, heart rate, quality of sleep, steps climbed, and other personal metrics involved in fitness.  

How to reach a person at Fitbit

Main: (415) 513-1000

Toll Free: (877) 623-4997

Support@fitbit.com

https://www.fitbit.com/us/home

FitBit Responsiveness rating

3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

Additional Support Options

What you need to know about Fitbit

We receive few complaints about Fitbit. This customer's Fitbit failed twice, but they only received a discount the second time.

How to resolve a problem with Fitbit

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.

Fitbit's mailing address

Fitbit's social media channels

Facebook

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Help can be obtained by tweeting @FitbitSupport (6 hour response time)

NOTE: Please read our guide to resolving a customer service dispute before reaching out to an executive at FitBit.

Fitbit's executive customer service contacts