Booking.com Customer Service Contacts

Booking.com is an online travel agency specializing in hotel accommodations.

How to reach a person at Booking.com

Customer Service: +44 (0) 20 3320 2600

Toll Free: (888) 850-3958

Booking.com Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Booking.com

We've been getting a lot of complaints about Booking.com lately, and it is barely hanging on to its current rating. Here's a recent case in which a customer was billed twice for her hotel room. Here's a rate error that Booking.com refused to correct. Also, Booking.com wouldn't help these customers fix their suspended account.

How to resolve a problem with Booking.com

Here's how to get a refund from Booking.com.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.

Booking.com mailing address

Booking.com
Compass House
80 Newmarket Road
Cambridge, United Kingdom CB5 8DZ
https://www.booking.com/

Booking.com social media channels

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Booking.com executive customer service contacts

Primary Contact
Paul Downham
VP of Customer Service
Compass House
80 Newmarket Road
Cambridge, United Kingdom CB5 8DZ
p.downham@booking.com , paul.downham@booking.com

Secondary Contact
Cynthia Muller
Managing Director of Booking.com, Americas
800 Connecticut Avenue
Norwalk, CT 06854
cynthia.muller@booking.com

James Waters
Senior Vice President Accommodations and Operations
800 Connecticut Avenue
Norwalk, CT 06854
james.waters@booking.com

Chief Executive
Glen Fogel
Chief Executive Officer
800 Connecticut Avenue
Norwalk, CT 06854
glen.fogel@bookingholdings.com

How to get professional help with your Booking.com problem

If you need help with a Booking.com problem, you can contact our advocacy team or just push the button.

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