AeroMexico Customer Service Contacts

Aeromexico is the flag carrier for the country of Mexico and is headquartered in Colonia Cuauhtémoc, Cuauhtémoc, Mexico City.

AeroMexico Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about AeroMexico

The company responds to most customer complaints in a satisfactory manner. However, we've investigated recent problems involving currency conversions and ticket credits.

How to resolve a problem with AeroMexico

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

U.S. address: 3663 N. Sam Houston Parkway E. , Ste. #500, Houston, TX, 77032

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.

AeroMexico mailing address

AeroMexico
Paseo de la Reforma 445
Mexico City, D.F., Col. Cuauhtémoc Mexico 06500
https://aeromexico.com/en-us

AeroMexico executive customer service contacts

Primary Contact
Andres Castañeda
Chief Customer and Digital Officer & EVP
Paseo de la Reforma 445
Mexico City, D.F., Col. Cuauhtémoc Mexico 06500
acastaneda@aeromexico.com
+52 51334000

Chief Executive
Andres Conesa Labastida
CEO
Paseo de la Reforma 445
Mexico City, D.F., Col. Cuauhtémoc Mexico 06500
aclabastida@aeromexico.com
+52-55-91324000

aconesa@aeromexico.com (passed)

+52 55 5625 2656 (Direct)

+52 55 9197 9687 (Mobile)

+52 51334000 (HQ)

How to get professional help with your AeroMexico problem

If you need help with a AeroMexico problem, you can contact our advocacy team or just push the button.

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