Avis Budget Customer Service Contacts

Avis Budget Group owns the Avis and Budget brands. Avis Budget also owns Zipcar, a car-sharing network.

Avis Budget Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

Customer Service Resources

In order to escalate a complaint you need to have raised a complaint with the customer service team first.

What you need to know about Avis Budget

Avis Budget handles most customer service question quickly and fairly. However, we have received several cases where it simply drops the ball. Those include problems involving cleaning fees and late returns. The latest issue involves a customer who ended up on the Avis Do Not Rent list and could not get off. Also, the company charged this customer after squirrels damaged a car out of the customers control.

How to resolve a problem with Avis Budget

Avis Budget executives respond to emails from customers (although we're not sure if they always read them). Check out our car rental guide for problem-solving ideas.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.

 Avis Budget mailing address

Avis Budget
6 Sylvan Way
Parsippany, N.J 07054
https://avisbudgetgroup.com/

 Avis Budget social media channels

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 Avis Budget executive customer service contacts

Primary Contact
Justin Bryce
Senior Manager, Customer Advocacy
6 Sylvan Way
Parsippany, NJ 07054
justin.bryce@avisbudget.com

Secondary Contact
David Holloway
Director Customer Service
6 Sylvan Way
Parsippany, NJ 07054
David.Holloway@avisbudget.com

Chief Executive
Joe Ferraro
CEO
6 Sylvan Way
Parsippany, NJ 07054
Joe.Ferraro@avisbudget.com

How to get professional help with your Avis Budget problem

If you need help with a Avis Budget problem, you can contact our advocacy team or just push the button.

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