Hertz Customer Service Contacts

Hertz is an American car rental company with offices in 145 countries. Of those, 18 are owned by Hertz and the rest are franchised. Hertz also owns Dollar and Thrifty.

How to reach a person at Hertz

Main: (239) 301-7000

Customer Service:  (800) 654-4173

Toll Free: (800) 654-4173

customerrelations@hertz.com

https://www.hertz.com/rentacar/reservation/

Hertz Responsiveness rating

3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Hertz

We receive many complaints about Hertz. For example, the company overcharged this customer by billing her for eight days instead of three. Here's a customer who was overcharged for a rental. Also, this customer was banned by Hertz because of a $6 bill he didn't know about. The company did not include a spare tire with this customer's car and refused to pay for towing. Recently, the company charged a customer, without giving them a rental car.

How to resolve a problem with Hertz

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.

Hertz's mailing address

Hertz social media channels

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NOTE: Please read our guide to resolving a customer service dispute before reaching out to an executive at Hertz.

Hertz executive customer service contacts