Ford is an American automaker headquartered in Dearborn, Mich. The company sells automobiles and commercial vehicles under the Ford and Lincoln brands.
Ford Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
Monday – Friday 8 a.m. – 11 p.m. EST
Saturday 8 a.m. – 8 p.m.
Contact the Telecommunication Relay Service by dialing 711 (for the hearing and speech impaired).
Chat
Live Chat
Monday – Friday 8:30 a.m. – 10 p.m. EST
Saturday – Sunday 11 a.m. – 7 p.m.
Send mail to:
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
Roadside service for Ford or Mercury: (800) 241-3673
Ford and Mercury United States
1-800-232-5952 (TDD for the Hearing Impaired)
Ford and Mercury Canada
Lincoln United States
1-800-232-5952 (TDD for the Hearing Impaired)
Lincoln Canada
What you need to know about Ford
We receive many complaints about Ford. Here's one case involving a Ford Escape that went on the blink.
How to resolve a problem with Ford
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.
Ford mailing address
1 American Road
Dearborn, MI 48126
https://www.ford.com/
Ford executive customer service contacts
Primary Contact
Lisa Materazzo
Chief Marketing Officer
One American Road
Dearborn, MI 48126
Lmater23@ford.com
Chief Executive
Jim Farley
President and CEO
One American Road
Dearborn, MI 48126
james.farley@ford.com
(313) 322-3000
How to get professional help with your Ford problem
If you need help with a Ford problem, you can contact our advocacy team or just push the button.
Get HelpThis contact was published on December 29, 2014 and updated on March 26, 2024.