Royal Caribbean International Customer Service Contacts

Royal Caribbean International is a cruise line brand founded in Norway and based in Miami. Sister brands owned by Royal Caribbean Cruises are Celebrity Cruises, Azamara Cruises, Pullmantur Cruises and Silversea Cruises.

How to reach a person at Royal Caribbean International

Main: (305) 539-6000

Customer Service:  (800) 256-6649

Toll Free: (866) 562-7625

RoyalGuestRelations@rccl.com

Guestclaims@rccl.com

https://www.royalcaribbean.com

Royal Caribbean International Responsiveness rating

3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Royal Caribbean International

We receive many complaints about Royal Caribbean International. The cruise line had more than its share of refund problems during the pandemic and customers today complain about onboard services and passenger-unfriendly policies.

How to resolve a problem with Royal Caribbean

Royal Caribbean International is somewhat responsive to customer complaints but its representatives do not seem to spend much time reviewing the details of some of the cases we've seen. For that reason, they've been teetering on the verge of a "2" responsiveness rating.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.

Royal Caribbean International mailing address

Royal Caribbean International social media channels

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NOTE: Please read our guide to resolving a customer service dispute before reaching out to an executive at Royal Caribbean International.

Royal Caribbean International executive customer service contacts