Norwegian Cruise Line (NCL) Customer Service Contacts

Norwegian Cruise Line Corporation (NCL) is an American company operating cruise line headquartered in Miami. The company is best known for its Freestyle Cruising concept, which means that there are no set times or seating arrangements for meals, nor is formal attire required.

How to reach a person at Norwegian Cruise Line (NCL)

Main: (305) 436-4000

Customer Service:  (866) 234-7350

Toll Free: (866) 625-1164

International: (305) 436-4000

https://www.ncl.com/

Norwegian Cruise Line (NCL) Responsiveness rating

3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Norwegian Cruise Line (NCL)

NCL runs a tight ship, when it comes to customer service. But we still get complaints, notably during the pandemic when cruise credits began to expire. NCL handles most complaints well, giving priority to repeat customers. Holland only offered a 75 percent refund after a customer couldn't make a cruise because of a hurricane.

How to resolve a problem with Norwegian Cruise Line (NCL)

NCL has a reputation for protecting its customer loyalty base if the resolution request is reasonable but does not react positively to threats or over-reaching. Remember to state your proposed solution with specificity and keep it reasonable. For tips on how to resolve a problem with NCL, check out our guide to cruising.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.

Norwegian Cruise Line (NCL) mailing address

Norwegian Cruise Line (NCL) social media channels

Facebook

NOTE: Please read our guide to resolving a customer service dispute before reaching out to an executive at Norwegian Cruise Line (NCL).

Norwegian Cruise Line (NCL) executive customer service contacts