Carnival Cruise Line Customer Service Contacts

Carnival Cruise Line operates cruise ships with voyages to The Bahamas, Caribbean, Mexican Riviera, Alaska, Hawaii, Canada, New England, Bermuda, Cuba, Europe, Australia, New Zealand, the Pacific Islands and Southeast Asia.

How to reach a person at Carnival Cruise Line

Customer Service:  (800) 764-7419

Toll Free: (800) 438-6744

Emergency: (877) 885-4856

Carnival Cruise Line Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

Customer Service Hours are: Monday – Friday 9:00am to 10:00pm EST, Saturday – Sunday 9:00am to 6:00pm EST

What you need to know about Carnival Cruise Line

We receive occasional complaints about Carnival Cruise Line. Here’s one where a reader was overcharged for his engagement photos, and a refund issue.

How to resolve a problem with Carnival Cruise Line

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.

Carnival Cruise Line mailing address

3655 NW 87th Avenue
Miami, FL 33178
https://www.carnival.com/

Carnival Cruise Line social media channels

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Carnival Cruise Line executive customer service contacts

Primary Contact
Arlene Brown
Senior Director of Customer Care
3655 NW 87th Avenue
Miami, FL 33178
arlenebrown@carnival.com

Alternative: ABrown@carnival.com

Secondary Contact
Neil Palomba
Executive Vice President and Chief Operations Officer
3655 NW 87th Avenue
Miami, FL 33178
npalomba@carnival.com

Chief Executive
Christine Duffy
President Carnival Cruise Line
3655 NW 87th Avenue
Miami, FL 33178
cduffy@carnival.com
(305) 406-5437

How to get professional help with your Carnival Cruise Line problem

If you need help with a Carnival Cruise Line problem, you can contact our advocacy team or just push the button.

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