BMW Customer Service Contacts

BMW of North America was established in 1975 as the United States importer of BMW luxury/performance vehicles.

How to reach a person at BMW

Main: (201) 307-4000

Customer Service: (800) 831-1117

www.bmwusa.com

BMW USA Responsiveness rating

4/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

BMW i Concierge:
For BMW i related questions.
1-855-236-1025
Monday-Friday 9am-9pm EST
bmwiconcierge@bmwusa.com

BMW Genius Hotline:
For product-related questions.
1-844-4GENIUS (443-6487)
bmwgenius@bmwusa.com

Additional Phone numbers:

• (201) 307-4000
• (800) 831-1117
• (888) 311-4269
• (201) 307-9286 (fax)

What you need to know about BMW

BMW is also the parent brand for Mini and Rolls-Royce. BMW receives few complaints and most are resolved swiftly. Here's a story about a title problem with one reader's car. When this customer bought a faulty car, the dealership refused to help him repair it.

How to resolve a problem with BMW

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.

BMW mailing address

BMW social media channels

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NOTE: Please read our guide to resolving a customer service dispute before reaching out to an executive at BMW USA.

BMW executive customer service contacts