Shell Oil Company Customer Service Contacts

Shell Oil Company is the U.S. based subsidiary of Royal Dutch Shell, a multinational oil company which is one of the largest in the world. There are approximately 22,000 Shell employees in the U.S., of whom about 13,000 are based at the Houston headquarters. The company is engaged in exploration, production and refining of petroleum products but its most visible presence in the U.S. is approximately 25,000 Shell-branded gas stations.

How to reach a person at Shell Oil

Main: (713) 241-6161

Customer Service:  1 (888) 467-4355

https://www.shell.us/

Shell Oil Company Responsiveness rating

3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Shell Oil

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Shell Oil

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.

Shell Oil mailing address

Shell Oil social media channels

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NOTE: Please read our guide to resolving a customer service dispute before reaching out to an executive at Shell Oil Company.

Shell Oil executive customer service contacts