Air China is the flag carrier of China. They are a member of the Star Alliance. The airline’s primary hub is at Beijing Capital International Airport (PEK), with secondary hubs at eight airports elsewhere in China.
How to reach a person at Air China
Main: +86 (10) 95583
Customer Service: (212) 371-9898
Toll Free: (800) 882-8122
Air China Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
Customer service resources
US address:
350 Fifth Ave., suite 6905
New York, NY 10118
What you need to know about Air China
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Air China
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.
Air China mailing address
Xidan Civil Aviation Building
Chang'an West Street,
No. 15
Beijing, China 100031
https://www.airchina.us/US/GB/Home
Air China executive customer service contacts
Primary Contact
Zhihang Chi
Vice President & General Manager
Los Angeles, CA
zchi@airchina.us
zchi@airchina-americas.com
Secondary Contact
Yuelong Zhou
General Manager
Xidan Civil Aviation Building
Chang'an West Street,
No. 15
Beijing, China 100031
yzhou@airchina.us
Chief Executive
Mr. Cai Jianjiang
President, Deputy Party Secretary of China National Aviation Holding Company and Chairman of Air China Limited
Xidan Civil Aviation Building
Chang'an West Street,
No. 15
Beijing, China 100031
How to get professional help with your Air China problem
If you need help with a Air China problem, you can contact our advocacy team or just push the button.
Get HelpThis contact was published on March 8, 2024 and updated on March 12, 2024.
