Air China Customer Service Contacts

Air China is the flag carrier of China. They are a member of the Star Alliance. The airline’s primary hub is at Beijing Capital International Airport (PEK), with secondary hubs at eight airports elsewhere in China.

How to reach a person at Air China

Customer Service: (212) 371-9898

Toll Free: (800) 882-8122

Air China Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

Customer service resources

US address:
350 Fifth Ave., suite 6905
New York, NY 10118

What you need to know about Air China

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Air China

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.

Air China mailing address

Xidan Civil Aviation Building
Chang'an West Street,
No. 15
Beijing, China 100031
https://www.airchina.us/US/GB/Home

Air China's social media channels

X

Air China executive customer service contacts

Primary Contact
Zhihang Chi
Vice President & General Manager
Los Angeles, CA
zchi@airchina.us

zchi@airchina-americas.com

Secondary Contact
Yuelong Zhou
General Manager
Xidan Civil Aviation Building
Chang'an West Street,
No. 15
Beijing, China 100031
yzhou@airchina.us

Chief Executive
Mr. Cai Jianjiang
President, Deputy Party Secretary of China National Aviation Holding Company and Chairman of Air China Limited
Xidan Civil Aviation Building
Chang'an West Street,
No. 15
Beijing, China 100031

How to get professional help with your Air China problem

If you need help with a Air China problem, you can contact our advocacy team or just push the button.

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