The Universal Orlando Resort, commonly known as Universal Orlando, is a theme park resort in Orlando, Florida. It is wholly owned by NBCUniversal and its affiliates. Universal Orlando is the second-largest resort in Greater Orlando after Walt Disney World.
How to reach a person at Universal Studios Orlando
Main: 407-363-8000
Customer Service: 407-224-4233
Universal Studios Orlando Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
General Information
Main Number: 407-363-8000
Guest Services
Main Number: 407-224-4233
Need Help Buying Tickets?
Call 407-224-7840
Vacation Packages
Main Number: 877-801-9720
Deaf or Hard of Hearing TDD: 800-447-0672
On-site Hotel Reservations
Main Number: 888-273-1311
Meeting Attendees/Individual Call-in for Group Blocks: 866-360-7395
Merchandise Questions?
Call 1-888-762-0820
Lost and Found
Call 407-224-4233 , choose option 2
What you need to know about Universal Studios Orlando
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Universal Studios Orlando
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.
Universal Studios Orlando mailing address
Universal Studios Orlando
1000 Universal Studios Plaza
Orlando, Florida 32819
https://www.universalorlando.com/web/en/us
Universal Studios Orlando social media channels
Send your tweets to @UniversalORL using #AskUniversal
Do not include any personal info
Customer service through Twitter is available 9AM to 6PM EST (Monday through Friday)
Universal Studios Orlando executive customer service contacts
Primary Contact
Alice Norsworthy
EVP, Marketing
1000 Universal Studios Plaza
Orlando, Florida 32819
alice.norsworthy@universalorlando.com
(407) 363-8220
Secondary Contact
Ric Florell
GM & SVP Resort Revenue Operations
1000 Universal Studios Plaza
Orlando, Florida 32819
ric.florell@universalorlando.com
(407) 224-4833
Chief Executive
Tom Williams
Chairman & CEO
1000 Universal Studios Plaza
Orlando, Florida 32819
tom.williams@universalorlando.com
407-363-8000
How to get professional help with your Universal Studios Orlando problem
If you need help with a Universal Studios Orlando problem, you can contact our advocacy team or just push the button.
Get HelpThis contact was published on March 9, 2024 and updated on March 11, 2024.