About Stop & Shop
A neighborhood grocer for more than 100 years, Stop & Shop offers a wide assortment with a focus on fresh, healthy options at a great value. Stop & Shop’s GO Rewards loyalty program delivers personalized offers and allows customers to earn points that can be redeemed for gas or groceries every time they shop. Stop & Shop customers can choose how and where they want to shop – whether it’s in-store or online for delivery or same-day pickup. The company is committed to making an impact in its communities by fighting hunger, supporting our troops, and investing in pediatric cancer research to help find a cure.
The Stop & Shop Supermarket Company LLC is an Ahold Delhaize USA Company and operates more than 400 stores, nearly 250 pharmacies, and over 100 fuel stations throughout Massachusetts, Connecticut, Rhode Island, New York, and New Jersey. To learn more about Stop & Shop, visit www.stopandshop.com.
1385 Hancock Street
Quincy, MA 02169
https://stopandshop.com
How to reach a person at Stop & Shop
Main: (800) 767-7772
Customer Service: (717) 249-4000
Toll Free: (800) 767-7772
Stop & Shop Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
Peapod Customer Care: (800) 573-2763
Mon-Fri: 8am-11pm | Sat-Sun: 8am-4:30pm ET
Phone Contacts
Main Customer Service: (800) 767-7772
Toll Free: (800) 767-7772
Stop & Shop Pickup and Delivery Customer Care: (800) 573-2763
Sunday-Saturday: 7am-7pm
What you need to know about Stop & Shop
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Stop & Shop
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.
Stop & Shop's mailing address
1385 Hancock Street
Quincy, MA 02169
https://stopandshop.com
Stop & Shop's executive customer service contacts
Primary Contact
Tricia Johnson
Director of Customer Experience & Front End Operations
VP Omnichannel Operations Support
1385 Hancock Street
Quincy, MA 02169
patricia.johnson@stopandshop.com
Secondary Contact
Gordon Reid
1385 Hancock Street
Quincy, MA 02169
Gordon.Reid@stopandshop.com
How to get professional help with your Stop & Shop problem
If you need help with a Stop & Shop problem, you can contact our advocacy team or just push the button.
Get HelpThis contact was published on March 9, 2024