Navient Corporation Customer Service Contacts

Navient Corporation is a financial services company headquartered in Wilmington, Delaware. Operations include servicing and collecting student loans. Navient is a wholly owned subsidiary of Navient Solutions, Inc. Navient Solutions was formerly known as Sallie Mae, Inc. and changed its name to Navient Solutions, Inc. in May 2014.

Navient Corporation Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

Customer Service Resources

Office of the Customer Advocate email

U.S. Mail can be sent to:

Office of the Customer Advocate
P.O. Box 4200
Wilkes-Barre, PA 18773-4200

What you need to know about Navient Corporation

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Navient Corporation

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.

Navient Corporation mailing address

Navient Corporation
123 Justison Street
Suite 300
Wilmington, DE 19801
https://www.navient.com/

WW social media channels

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Navient Corporation executive customer service contacts

Primary Contact
Christi Hewes
Senior Director - Chief of Staff
123 Justison Street
Suite 300
Wilmington, DE 19801
christi.hewes@navient.com

Secondary Contact
Jennifer Walker
Senior Vice President and Chief Audit Officer
123 Justison Street
Suite 300
Wilmington, DE 19801
Jennifer.Walker@navient.com

Tim Hynes
Executive Vice President, Consumer Lending
123 Justison Street
Suite 300
Wilmington, DE 19801
tim.hynes@navient.com

Chief Executive
Jack Remondi
President & CEO
123 Justison Street
Suite 300
Wilmington, DE 19801
jack.remondi@navient.com

How to get professional help with your Navient Corporation problem

If you need help with a Navient Corporation problem, you can contact our advocacy team or just push the button.

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