ACE Rent a Car is a privately held rental car agency based in Indianapolis.
ACE Rent a Car Responsiveness rating
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What you need to know about ACE Rent a Car
The company responds to most customer complaints in a satisfactory manner.
How to solve a problem with ACE Rent a Car
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.
ACE Rent a Car mailing address
ACE Rent a Car
4529 West 96th Street
Indianapolis, IN 46268
https://www.acerentacar.com/
ACE Rent a Car social media channels
ACE Rent a Car executive customer service contacts
Primary Contact
Jason Walsh
Contact Center Manager
4529 West 96th Street
Indianapolis, IN 46268
jwalsh@acerentacar.com
Secondary Contact
Christina Gipson
Director of Customer Experience
4529 West 96th Street
Indianapolis, IN 46268
cgipson@acerentacar.com
Tom Farrell
Vice President Operations
4529 West 96th Street
Indianapolis, IN 46268
tfarrell@acerentacar.com
Chief Executive Officer
Kevin Stutz
President
4529 West 96th Street
Indianapolis, IN 46268
kstutz@acerentacar.com
Frequently asked questions about Ace Rent a Car
You can reach Ace Rent a Car customer service through the following channels:
- Live Chat: Chat with one of their customer experience specialists during business hours (8 a.m. to 5 p.m. ET, Monday - Friday) on their website.
- Contact Form: Fill out the contact form, and a Customer Experience Specialist will get back to you within the next 1-2 business days.
- Phone: Call their customer support team at (877) 822-3872.
- Email: Email them at customercare@acerentacar.com.
- Complaints Department: Email the complaints department at affiliate@acerentacar.com or call (877) 822-3872.
Ace Rent a Car’s customer service email address is customercare@acerentacar.com.
Ace Rent a Car’s customer service hours are 8 a.m. to 5 p.m. ET, Monday to Friday.
To cancel your Ace Rent a Car reservation, follow these steps:
1. Direct Booking (Website or Reservations Center):
- If you booked directly through Ace Rental Cars via their website or reservations center, you are eligible for a full refund if you notify them at least 24 hours before the pickup date.
- To organize a refund or cancel your reservation, please email customercare@acerentacar.com or contact them at (877) 822-3872.
2. Other Booking Channels:
- If you booked through other channels, such as a third-party platform, refer to the specific terms and conditions associated with that booking.
For further assistance, you can chat live with one of their customer experience specialists during business hours (8 am - 5 pm ET, Monday - Friday) on their website.
To obtain a refund from Ace Rent a Car, follow these steps based on their terms and conditions:
1. Cancellation timeframe:
- If you cancel your reservation between 1 and 24 hours before the scheduled local pickup time, you are eligible for a 50 percent refund.
- No refund will be granted if you cancel less than 1 hour before the reserved pick-up time.
2. Refund processing:
- After cancellation, the funds may take up to 5 business days to be credited back to your original payment method.
You can chat live with one of Ace Rent a Car’s Customer Experience Specialists during their business hours, 8 am to 5 pm ET, Monday to Friday. If you prefer a written response, you can also use their Contact Form, and a specialist will get back to you within the next 1-2 business days.
You can chat live with one of Ace Rent a Car’s Customer Experience Specialists during their business hours, 8 am to 5 pm ET, Monday to Friday. If you prefer a written response, you can also use their Contact Form, and a specialist will get back to you within the next 1-2 business days.
How do I change or modify an Ace Rent a Car reservation?
To modify or change your Ace Rent a Car reservation, follow these steps:
1. Online Modification:
- Visit the ACE Rent a Car Reservation Lookup page.
- Enter the necessary details to view your reservation.
- Once you’ve accessed your reservation, you can change the pick-up or return location, date, and time. Remember that modifying these details may affect the final total cost and availability.
2. Contact Customer Support:
- If you prefer assistance from a representative, you can chat live with one of ACE’s Customer Experience Specialists during their business hours (8 am - 5 pm ET, Monday - Friday) on the ACE Rent a Car Contact Us page.
Alternatively, you can use the Contact Form, and a specialist will respond within the next 1-2 business days.
Ace Rent a Car does not have an international phone number. We recommend visiting the ACE Rent a Car Contact Us page. You can chat live with one of their Customer Experience Specialists during business hours (8 am - 5 pm ET, Monday - Friday) or use the contact form to receive a written response within the next 1-2 business days.
Online Complaint Submission:
- Visit the ACE Rent a Car Contact Us page.
- You can chat live with one of their Customer Experience Specialists during business hours (8 am - 5 pm ET, Monday - Friday).
- Alternatively, use the contact form, and a specialist will respond within the next 1-2 business days
· Email: customercare@acerentacar.com
· Phone: Call Customer Care directly at (877) 822-3872.
How to get professional help with your ACE Rent a Car problem
If you need help with a ACE Rent a Car problem, you can contact our advocacy team or just push the button.
Get HelpThis contact was published on August 31, 2015 and updated on March 26, 2024.