Adobe Systems Incorporated is an American multinational computer software company, with headquarters in San Jose, California.
Adobe Systems Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Adobe Systems
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Adobe Systems
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.
Adobe Systems's mailing address
345 Park Avenue
San Jose, CA 95110-2704
Adobe Systems's executive customer service contacts
Primary Contact
David Lieberman
Director Customer Success, Adobe
345 Park Avenue
San Jose, CA 95110-2704
dlieberman@adobe.com
Secondary Contact
Mari Cross
VP Customer Success, Americas; Global Head of Customer Success Strategy and Operations
345 Park Avenue
San Jose, CA 95110-2704
mcross@adobe.com
Chief Executive
Shantanu Narayen
Chairman, President and Chief Executive Officer
345 Park Avenue
San Jose, CA 95110-2704
snarayen@adobe.com
Frequently asked questions about Adobe Systems
Adobe Systems provides a live chat function for customer support. You can access it by visiting the Adobe Help & Customer Support page. Once there, if you’re signed in, you’ll notice a message icon in the bottom right corner. Click on that icon to initiate a chat session with a customer support representative.
If you wish to cancel your trial or subscription plan, visit the Adobe Help Center for guidance.
Here's how you can connect with Adobe for customer support:
- Adobe customer care: For general inquiries, technical assistance, or account-related questions, Adobe customer care has you covered. Support is available 24/7, so whether it's day or night, help is just a click away. Simply visit the Adobe Contact page to get started.
- Adobe Workfront customer support: If you're an Adobe Workfront customer, you have two options:
- Phone Support: For critical issues, call Workfront Customer Support at 844-306-HELP (4357). This line is available 24/7 for your convenience.
- Online Ticket Submission: Submit a support ticket online for non-urgent matters.
- Specific Product Support: For product-specific inquiries, here are some direct lines:
- Adobe Creative Cloud and Acrobat: Call (800) 585-0774.
- Creative Cloud for Small and Medium Business: Dial (800) 915-9428.
- Adobe Connect and LiveCycle: Reach out at (800) 685-3644.
Adobe Systems customer service is available 24/7.
How to get professional help with your Adobe Systems problem
If you need help with a Adobe Systems problem, you can contact our advocacy team or just push the button.
Get HelpThis contact was published on March 6, 2024 and updated on March 12, 2024.