ADT Security Services is an American company that provides electronic security, fire detection and response, and other services to homes and small businesses in 35 countries.
How to reach a person at ADT
Main: (800) 515-2216
Customer service: (800) 521-1734
Toll-free: (800) 246-9320
ADT Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about ADT
We receive frequent complaints about ADT, particularly regarding contracts. Here's one contract case that our advocacy team resolved. And here's another one that also involved Lowe's. ADT usually responds to public pressure. The latest: ADT wouldn't let this reader out of her long-term contract after she had to move into senior housing.
How to resolve a problem with ADT
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.
ADT's mailing address
1501 Yamato Road
Boca Raton, FL 33431
https://www.adt.com/
ADT's executive customer service contacts
Go to the customer service web page, which also offers live chat.
You can also email ADT at: customercare@adt.com
If you are in the U.K., you can send email to the appropriate one of these addresses:
Primary Contact
Mike Picciola
Vice President Customer Care Operations
1501 Yamato Road
Boca Raton, FL 33431
mpicciola@adt.com
Secondary Contact
Jamie Haenggi
Executive Vice President and Chief Customer Officer
1501 Yamato Road
Boca Raton, FL 33431
JHaenggi@adt.com
Chief Executive
Jim DeVries
President and Chief Executive Officer
1501 Yamato Road
Boca Raton, FL 33431
jdeVries@adt.com
Frequently asked questions about ADT
You can reach ADT customer service by calling (800) 238-2727.
That number is the ADT customer service line. You can use it to inquire about your account, services, or any other ADT-related questions.
To cancel your ADT service, call their customer service at (800) 238-2727 and request cancellation.
Dial (800) 238-2727 to speak directly with an ADT representative.
Call ADT customer service at (800) 238-2727 and request cancellation.
You’ll need to discuss your specific situation with ADT customer service to explore any options for early termination without fees.
If you stop paying, your service may be suspended or terminated. It’s best to communicate with ADT to avoid any issues.
ADT security systems can function without Wi-Fi, but some features (such as remote control via the mobile app) may require an internet connection.
Yes, you can switch to another security provider. Contact the new company to set up their services and discuss the transition.
How to get professional help with your ADT problem
If you need help with a ADT problem, you can contact our advocacy team or just push the button.
Get HelpThis contact was published on March 5, 2024 and updated on March 12, 2024.