Aeroflot, also known as Russian Airlines, is the airline of the Russian Federation. They operate domestic and international flights. The Russian government owns a majority stake.
How to reach a person at Aeroflot
Main: (424) 351-8510
Toll Free: (866) 879-7647
Customer Service: +7 (495) 223-55-55
International: +7 (495) 258 4089
Fax : (424) 351-8710
Aeroflot Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
Customer Service Resources
What you need to know about Aeroflot
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Aeroflot
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.
Aeroflot mailing address
Aeroflot
10 Arbat Str
Moscow, Russia 119002
https://www.aeroflot.ru/us-en
6033 West Century Boulevard, Suite 760, Los Angeles, CA 90045, USA
Aeroflot executive customer service contacts
Primary Contact
Mikhail Savarov
Head of Customer Experience
10 Arbat Str
Moscow, Russia 119002
msafarov@aeroflot.ru
Secondary Contact
Vasily Avilov
Deputy CEO for Administrative Management
10 Arbat Str
Moscow, Russia 119002
vavilov@aeroflot.ru
Vladimir Antonov
First Deputy CEO of Operations
10 Arbat Str
Moscow, Russia 119002
vanotonov@aeroflot.ru
Chief Executive
Mikhail Poluboyarinov
Head of Customer Experience
10 Arbat Str
Moscow, Russia 119002
Mpoluboyarinov@aeroflot.ru
How to get professional help with your Aeroflot problem
If you need help with a Aeroflot problem, you can contact our advocacy team or just push the button.
Get HelpThis contact was published on September 16, 2015 and updated on March 26, 2024.