Aflac Customer Service Contacts

Aflac Incorporated is American insurance company and is the largest provider of supplemental insurance in the United States.

How to reach a person at Aflac

Main: (706) 323-3431

Customer Service: (800) 992-3522

Toll Free: (800) 433-3036 Group Customer Call Center

cscmail@aflac.com

https://www.aflac.com/

Aflac Responsiveness rating

3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

Contact Customer service form

Aflac Customer Call Center–(800) 992-3522

Aflac New York Customer Call Center– (800) 366-3436

Claims– (877)442-3522 (fax)

Policy Services– (800) 448-8922 (fax)

Aflac Group Claims– (866) 849-2970 (fax)

Aflac New York Claims– (877) 844-0201 (fax)

Aflac New York Policy Services– (888) 694-1265 (fax)

What you need to know about Aflac

Aflac has a long record of customer service complaints going back more than a decade.

How to resolve a problem with Aflac

Like most communication service providers, Aflac normally likes to conduct customer service transactions by phone. This makes it difficult to establish a paper trail. This guide on how to solve a customer service problem will help you resolve most problems with [company]. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.

Aflac's mailing address

Aflac's social media channels

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NOTE: Please read our guide to resolving a customer service dispute before reaching out to an executive at Aflac.

Aflac's executive customer service contacts

According to Aflac “Lee is responsible for the entire customer journey of policyholders, businesses, and those who look to Aflac to help them when they need it most.”