Air France Customer Service Contacts

Air France is the French flag carrier headquartered in Tremblay-en-France. It is a subsidiary of the Air France-KLM Group. U.S. customer service inquiries are often deferred to its SkyTeam global alliance partner, Delta Air Lines.

How to reach a person at Air France

Main: (+33) 1 41 56 78 00

Toll Free: 1-800-237-2747

contact.en.us@airfrance.fr

Air France Responsiveness rating

2/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Air France

Air France has a pile of complaints. It wasn't just extremely slow to refund customers during the pandemic. It also plays games with customers, canceling flights and then refusing to refund them. Air France has also rejected our efforts to meet and find a way to reduce the number of complaints.

How to resolve a problem with Air France

We have tested the emails on this page. However, we believe some of these contacts are manually bouncing emails to customers, giving the appearance that they have an incorrect address. This has earned Air France a lower responsiveness rating. Check out our guide to booking and troubleshooting an airline ticket. Don't forget to consult EC 261 for your consumer rights.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.

Air France mailing address

Air France social media channels

Facebook

X

NOTE: Please read our guide to resolving a customer service dispute before reaching out to an executive at Air France.

Air France executive customer service contacts