Air India Limited, operating as Air India, is the flag carrier airline of India. It is the third-largest airline in India, in terms of passengers carried.
How to reach a person at Air India
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Try Air India customer support page
What you need to know about Air India
The company responds to most customer complaints in a satisfactory manner. The most common type of complaint: ticket refunds.
How to resolve a problem with Air India
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.
Air India mailing address
Airlines House
113 Gurudwara Rakabganj Road
New Delhi, India 110 001
https://www.airindia.in/
Air India social media channels
Air India executive customer service contacts
Primary Contact
Rajesh Dogra
Chief Customer Experience Officer
Airlines House
113 Gurudwara Rakabganj Road
New Delhi, India 110 001
rajesh.dogra@airindia.in
Secondary Contact
Klaus Goersch
Chief Operations Officer
Airlines House
113 Gurudwara Rakabganj Road
New Delhi, India 110 001
edops@airindia.in or klaus.goersch@airindia.in
+91-11-234-22099
Chief Executive
Campbell Wilson
Chief Executive Officer & Managing DIrector
Airlines House
113 Gurudwara Rakabganj Road
New Delhi, India 110 001
campbell.wilson@airindia.in
+91-22-234-22103
Frequently asked questions about Air India
To contact Air India customer service, you have several options:
- Chatbot Assistance: Visit the Air India website and use the 24/7 chatbot for quick help with common queries. The chatbot is available round the clock and can assist you with various questions.
- Agent Chat Support: If you prefer speaking to a human representative, contact the Air India customer service team via chat support. They are available between 5:00 a.m. and 8:00 p.m. PT from Monday to Sunday.
- Phone Support: For direct assistance, 24/7, call the Air India customer service hotline at 0116-932-9333 or 0116-932-9999, or the toll-free number within India: 1860-233-1407.
- International Calls: For assistance 24/7 from outside of India, call +91-116-932-9333 or +91-116-932-9999. International call rates apply.
- Global Contact Centers:
- USA (Toll Free): (888) 634-1407
- Canada (Toll-Free): (888) 634-1407
- UK: +44-203-757-2760
- Australia: +61-3-701-98270
- France: +33-1-874-06644
- Germany: +49-6925511337
- Singapore: +65-3157-3780
You can send an email to contactus@airindia.in
Air India is available from 5:00 a.m. to 8:00 p.m. PT, seven days a week.
To cancel an Air India order, follow these steps:
- Online Cancellation:
- Visit the Air India website.
- If your ticket was issued after May 25, 2022, go to the Manage Booking section to request a refund.
- Contact your nearest Air India reservation office for tickets issued by the Air India city booking or airport office.
- If you purchased the ticket from a travel agent or online portal, contact the respective agent’s office for a refund.
- Change and Cancellation Penalties:
- The cancellation charges and change penalties vary based on the flying class.
- Within the no-show window, only taxes are refundable.
- Important Notes:
- Provide all ticket numbers for swift issue resolution.
- No-show and cancellation/change penalties may apply.
- Cancellation charges will not exceed the basic fare plus fuel surcharge.
Tickets can be refunded within two years from the date of issuance.
- Online Refund Request:
- If your ticket was issued after May 25, 2022, go to the Manage Booking section on the Air India website. To
- For tickets issued by the Air India city booking or airport office, contact your nearest Air India reservation office.
- If you purchased the ticket from a travel agent or any other online portal, contact the respective agent’s office for a refund.
- No show, Cancellation and Change Penalties:
- The no show/cancellation charges and change penalties vary based on the flying class. You can see the details of the charges/penalties on the cancellation and change policy page.
- Important Notes:
- Provide all ticket numbers for swift issue resolution.
- Tickets can be refunded within two years from the date of issuance.
Air India offers several ways to get in touch with their customer service:
- AI Chatbot (AI.g):
- You can chat with the 24/7 AI chatbot on the Air India website. It provides quick answers to common queries and is available round the clock.
- Alternatively, you can chat with AI on WhatsApp for answers to over 1,300 FAQs, flight updates, baggage details, and more.
- Live Chat: You can use the live chat feature on the Air India customer support page for real-time assistance.
To modify an Air India reservation, follow these steps:
- Retrieve the Booking:
- Visit the Manage Booking section on the Air India website.
- Enter your Booking Reference Number (PNR) and last name as given in your travel itinerary.
- Select the Changes:
- Once you’ve accessed your booking, choose the changes you want to make.
- Follow the prompts to modify the details.
- Options for Modification:
- You can make changes to various aspects of your reservation, including:
- Flight Date: If you need to change your travel date.
- Passenger Details: Correct passenger names or other personal information.
- Route: Alter your destination or origin.
- Class of Travel: Upgrade or downgrade your class.
- Seat Selection: Choose different seats.
- Meal Preferences: Update meal choices.
- Contact Information: Change your phone number or email address.
- You can make changes to various aspects of your reservation, including:
International Customer Care:
- Call 24/7: +91-116-932-9333 or +91-116-932-9999 (international call rates apply)
- Specific global contact centers:
- USA (Toll Free): (888) 634-1407
- Canada (Toll Free): (888) 634-1407
- UK: +44-203-757-2760
- Australia: +61-3-701-98270
- France: +33-1-874-06644
- Germany: +49-6925511337
- Singapore: +65-3157-3780
To file a complaint with Air India, you have several options:
- Online Complaint Submission:
- Visit the Air India Grievance Resolution Portal to share your grievance.
- You’ll receive a unique Case ID number when you submit your complaint.
- Provide your email address so the customer service agent reviewing your grievance can follow up or share the issue resolution via email within 24 hours.
- Specific Contacts for Civil Aviation Requirements:
- If your complaint concerns Civil Aviation Requirement, Section 3—Air Transport, Series M Part IV, you can contact the following authorities:
- Nodal Officer: Email at nodalofficer@airindia.com.
- Appellate Authority: Email at appellateauthority@airindia.com.
- If your complaint concerns Civil Aviation Requirement, Section 3—Air Transport, Series M Part IV, you can contact the following authorities:
- Alternate Channels:
- You can use the online customer support portal if you prefer to avoid being on hold.
Air India complaints submitted there typically receive a reply within one day.
How to get professional help with your Air India problem
If you need help with a Air India problem, you can contact our advocacy team or just push the button.
Get HelpThis contact was published on November 23, 2014 and updated on March 26, 2024.