Air New Zealand Customer Service Contacts

Air New Zealand is the national airline of New Zealand. Based in Auckland, the airline operates flights to domestic and international destinations in and around the Pacific Rim and the United Kingdom.

How to reach a person at Air New Zealand

Main: +64 800 737 000

Customer Service:  1-800-262-1234

Toll Free: 1-800-242-3038

International: +64 (0)9 366 2929

Baggage services: 1-866-767-2247 press 8

Fax: +64 (0)9 256 3531

flightcomment@airnz.co.nz

https://www.airnewzealand.com/

Air New Zealand Responsiveness rating

4/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

Company Contact Form

What you need to know about Air New Zealand

We occasionally hear from unhappy Air New Zealand customers. Usually, they have a problem with a ticket refund.

How to resolve a problem with Air New Zealand

Don't be afraid to ask an executive if you have a problem. Air New Zealand's fast response times have earned it one of the highest ratings among airlines.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.

Air New Zealand's mailing address

Air New Zealand's social media channels

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NOTE: Please read our guide to resolving a customer service dispute before reaching out to an executive at Air New Zealand.

Air New Zealand's executive customer service contacts

Or you may use this email to reach his assistant: megan.duthie@airnz.co.nz