AirAsia is a Malaysian low-cost airline headquartered near Kuala Lumpur, Malaysia. It is the largest airline in Malaysia by fleet size and destinations, and Asia’s largest low-cost airline by passengers carried and jet fleet.
How to reach a person at AirAsia
AirAsia Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about AirAsia
Although we haven't published a lot of AirAsia cases, we hear from passengers frequently. Their complaints are typical for discount airlines -- small seats, high fees, impersonal service. Here's a recent case involving an AirAsia ticket purchased through an online travel agency. Our team has also flown on AirAsia numerous times, and we are unhappy that our luggage costs more to fly than the base airfare.
How to resolve a problem with AirAsia
Check out our free guide to buying airline tickets.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.
AirAsia's mailing address
RedQ, Jalan Pekeliling 5,
Lapangan Terbang Antarabangsa Kuala Lumpur (klia2)
64000 KLIA
Selangor Darul Ehsan, Malaysia
https://www.airasia.com/
AirAsia's executive customer service contacts
Primary Contact
Sanjay Kumar
Chief Operating Officer
RedQ, Jalan Pekeliling 5,
Lapangan Terbang Antarabangsa Kuala Lumpur (klia2)
64000 KLIA
Selangor Darul Ehsan, Malaysia
sanjaykumar@airasia.com
Secondary Contact
Frank Bateman
Head of Customer Care
RedQ, Jalan Pekeliling 5,
Lapangan Terbang Antarabangsa Kuala Lumpur (klia2)
64000 KLIA
Selangor Darul Ehsan, Malaysia
frankbateman@airasia.com
Benymin Ismail
Chief Executive Officer AirAsia X
RedQ, Jalan Pekeliling 5,
Lapangan Terbang Antarabangsa Kuala Lumpur (klia2)
64000 KLIA
Selangor Darul Ehsan, Malaysia
benyaminismail@airasia.com
Chief Executive
Tan Sri Tony Fernandes
AirAsia Group CEO
RedQ, Jalan Pekeliling 5,
Lapangan Terbang Antarabangsa Kuala Lumpur (klia2)
64000 KLIA
Selangor Darul Ehsan, Malaysia
tonyfernandes@airasia.com
How to get professional help with your AirAsia problem
If you need help with a AirAsia problem, you can contact our advocacy team or just push the button.
Get HelpThis contact was published on March 9, 2024