Amazon is an American electronic commerce company headquartered in Seattle, with a new second headquarters in Arlington Virginia. It is the largest Internet-based retailer in the United States.
How to reach a person at Amazon
Amazon Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Amazon
Amazon responds quickly and efficiently to customer service problems. Our advocates remember a time when you could email former CEO Jeff Bezos and get a response. Lately, Amazon has been having problems with product returns, incomplete refunds (repeatedly) or refunds sent to the wrong card. We resolved a case in which Amazon tried to keep a customer's money when UPS lost the return. We are monitoring this issue closely. Also, the company lost this customer's return and left him with the bill. Recently, the company did not refund a purchase despite a warranty, and charged a restocking fee .
How to resolve a problem with Amazon
Try going through the company help page (it almost always works) and then escalate to one of these executive contacts. Also, check out our guide to a product return.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.
Amazon mailing address
410 Terry Avenue North
Seattle, WA 98109
https://www.amazon.com/
Amazon social media channels
Amazon executive customer service contacts
Primary Contact
Candi Castleberry-Singleton
Vice President of Inclusive eXperiences & Technology (IXT)
410 Terry Avenue North
Seattle, WA 98109
candigbl@amazon.com
(206) 266-1000
Secondary Contact
Doug Herrington
Chief Executive Officer, Worldwide Amazon Stores
410 Terry Avenue North
Seattle, WA 98109
herringtond@amazon.com
(206) 266-6108
Chief Executive
Andy Jassy
Chief Executive Officer
410 Terry Avenue North
Seattle, WA 98109
ajassy@amazon.com
(206) 266-2958
Alternative: andy@amazon.com
Frequently asked questions about Amazon
You can reach Amazon customer service via email by sending a message to cs-reply@amazon.com. Alternatively, you can also message Amazon through social media platforms like Facebook.
Yes, (888) 280-4331 is Amazon’s official customer service phone number. You can call this number to speak with a representative.
Yes, Amazon’s customer service operates 24/7. You can contact them on (888) 280-4331 anytime for assistance.
Amazon’s headquarters is located at 410 Terry Ave. N, Seattle, WA 98109.
Yes, if you haven’t used your Amazon Prime benefits, you are eligible for a full refund of the current membership period. Amazon processes refunds within three to five business days.
To address refund-related issues, visit the Amazon customer service site for live chat or call Amazon directly at (888) 280-4331.
Call Amazon at (888) 280-4331 or use the chat feature on the Amazon customer service site.
How to get professional help with your Amazon problem
If you need help with a Amazon problem, you can contact our advocacy team or just push the button.
Get HelpThis contact was published on September 4, 2015 and updated on March 26, 2024.