American Express Customer Service Contacts

The American Express Company, also known as Amex, is an American multinational financial services corporation headquartered in New York.

How to reach a person at American Express

Main: (212) 640-2000

Customer Service:  (800) 528-4800

Toll Free: (800) 528-4800

americanexpress.com

American Express Travel (AMT Travel) Responsiveness rating

3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about American Express

We receive an occasional complaint about American Express. This customer's account was charged four times by a resort. American Express is refusing to help resolve the issue. This customer had a small bill due, but American Express caused chaos while trying to collect the payment.

How to resolve a problem with American Express

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.

American Express's mailing address

American Express's social media channels

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NOTE: Please read our guide to resolving a customer service dispute before reaching out to an executive at American Express Travel (AMT Travel).

American Express's executive customer service contacts

Also, try: chairmansoffice@aexp.com

(800) 678-0745 (Amex Responsible Lending Group) – For issues with a no-limit charge card