Amtrak Customer Service Contacts

The National Railroad Passenger Corporation, doing business as Amtrak, is a passenger railroad service that provides medium and long-distance inter-city rail service in the contiguous United States and to nine cities in Canada

How to reach a person at Amtrak 

Main: (202) 906-3000

Customer Service: (800) 872-7245

International: (215) 856-7924

Customer_Relations@amtrak.com

For international passengers, try INTLHELP@amtrak.com

Amtrak Responsiveness rating

3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Amtrak

We've received a fair number of complaints about Amtrak. Here's one recent refund issue, a case where Amtrak accidentally canceled a ticket, and, of course, the forced downgrade. There was also that time where Amtrak left passengers stranded and refused to issue a refund. The latest case? Yet another refund problem.

How to resolve a problem with Amtrak

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.

Amtrak mailing address

Amtrak social media channels

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NOTE: Please read our guide to resolving a customer service dispute before reaching out to an executive at Amtrak.

Amtrak executive customer service contacts