ASUS Customer Service Contacts

Asus Tek Inc. manufactures computers, mobile devices and electronics for both the professional and consumer markets. Asus Tek Inc is headquartered in Taipei, Taiwan (Republic of China)

How to reach a person at ASUS

Main: (510) 739-3777

Customer Service:  (510) 608-4500 / (510) 791-3700 (Dial 0 to reach a live person)

Toll Free:  Retail Product Support (877) 339-2787

English speakers 24/7 / (877) 339-2787, option 1, Spanish speakers

International: +886-2-2894-3447 - Taiwan Mon-Friday 10am-09pm local time (GMT + 8)

asus_cc@asus.com

https://www.asus.com/us/

ASUS (aka Asus Tek Inc.) Responsiveness rating

3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

ASUS Store Support – (855) 755-2787 – 24/7

System Product Support– (888) 678-3688 – English speakers / (888) 516-2787 – French speakers  / (888) 678-3688. Option 1 – Spanish speakers

ASUS Taichi Notebook VIP Support: (866) 455-2181 24/7

What you need to know about ASUS

We receive occasional complaints about ASUS. Here’s a case where a reader had to return his laptop numerous times due to failing software.

How to resolve a problem with ASUS

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

ASUS also owns Pegatron, an OEM (Original Equipment Manufacturer), meaning that it produces hardware sold by other companies under their own brand names. Its corporate address in Taiwan is: 15 L-Teh Road,  Beitou District, Taipei, Taiwan.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.

ASUS's mailing address

ASUS's social media channels

Facebook

X

NOTE: Please read our guide to resolving a customer service dispute before reaching out to an executive at ASUS (aka Asus Tek Inc.).

ASUS's executive customer service contacts

or try CEO Inbox for General Feedback: https://www.asus.com/us/support/Article/787