Best Buy is an American multinational consumer electronics corporation that operates in the United States, Mexico, and Canada.
Best Buy Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Best Buy
We receive occasional complaints about Best Buy. Here's a customer who had problems with a laptop he bought from Best Buy. The company sold this customer a defective LG refrigerator. Best Buy also sold this customer a faulty fridge.
How to resolve a problem with Best Buy
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.
Best Buy's mailing address
7601 Penn Avenue, South
Richfield, MN 55423
https://www.bestbuy.com
Best Buy's executive customer service contacts
Primary Contact
Allison Peterson
Chief Customer Officer
7601 Penn Avenue, South
Richfield, MN 55423
allison.peterson@bestbuy.com
Secondary Contact
Jennie Weber
Vice President of Customer and Employee Experience
7601 Penn Avenue, South
Richfield, MN 55423
jennie.weber@BestBuy.com
Mike Mohan
Chief Operating Officer
7601 Penn Avenue, South
Richfield, MN 55423
mike.mohan@bestbuy.com
Chief Executive
Corie Barry
Chairman & CEO
7601 Penn Avenue, South
Richfield, MN 55423
corie.barry@bestbuy.com
Frequently asked questions about Best Buy
You can reach Best Buy customer service through various channels:
1. Online: Sign in to your Best Buy account, click “Get Help,” and a virtual assistant will assist you with common inquiries.
2. Phone: Call (888) BEST-BUY, or (888) 237-8289, or the number on the back of your Best Buy credit card to connect with a representative.
3. Email: You can also email Best Buy at privacymanager@bestbuy.com.
Best Buy’s customer service email address is privacymanager@bestbuy.com.
Best Buy’s customer service hours vary depending on the type of assistance you need:
1. Phone Support:
- Monday through Friday: 10:00 am to 9:00 pm (local time)
- Saturday: 8:00 am to 8:00 pm (local time)
- Sunday: 8:00 am to 6:00 pm (local time)
2. Online Chat Support:
- Available 24/7 for chat assistance.
To initiate a refund from Best Buy, follow these steps:
1. In-Store Return:
- Visit any Best Buy store with the item you want to return.
- Bring your receipt, the credit card used for the purchase, and a valid photo ID.
- The store will process the return or exchange for you.
2. Online Return:
- Log in to your Best Buy online account.
- Print out a prepaid UPS shipping label.
- Box your return and drop it off at the nearest UPS location within 15 days of receiving your product.
Best Buy offers customer service chat support. You can contact them through their 24/7 live chat for any inquiries or urgent matters.
To change or modify a Best Buy service, follow these steps:
- Canceling an order:
- Within 30 minutes of placing an order, tap on the order number to see details and hit Cancel next to the item.
- Cancellation timeframes vary based on delivery method (e.g., store pickup, scheduled home delivery).
- Remember, credit card authorizations may take time to be removed.
- Changing billing address:
- Sign in to your Best Buy account.
- Navigate to Payment Methods and select "Your credit cards" to update details.
- Changing shipping address:
- Sign in to your account.
- Go to Addresses and select "Your shipping addresses" to add or edit details.
- Updating My Best Buy membership:
- Change membership in-store or call Best Buy Customer Care at (888) BEST BUY, or (888) 237-8289.
If you’re an international customer and need to contact Best Buy, you can call their customer service. Here are the details:
- Phone Number for International Customers: Call 1-423-467-6543 (collect call) if you’re outside the U.S., Canada, or Puerto Rico.
To file a complaint with Best Buy customer service, follow these steps:
- Reach out to Best Buy Customer Support by calling (888) BEST-BUY, or (888) 237-8289. Be prepared for potentially long wait times.
- Clearly explain your issue and provide necessary details about the product or service.
- If the initial representative can't resolve your problem, ask to speak with someone higher up, like a district manager.
- Since Best Buy doesn't offer email support, phone calls are your best bet.
- Keep a record of your complaint, noting dates, times, names of representatives, and any promises made.
- Specify the problem, whether it's a faulty product, warranty issue, or service-related.
- If your problem persists, consider taking formal action like filing a complaint in small claims court, ensuring you have all relevant documentation.
Refund policies vary based on ticket type. Some fares allow refunds within 24 hours of booking, while others may have different rules. Contact American Airlines for specific details.
There could be various reasons for online check-in issues. It’s best to contact American Airlines directly for assistance. You can reach them at 800-433-7300.
How to get professional help with your Best Buy problem
If you need help with a Best Buy problem, you can contact our advocacy team or just push the button.
Get HelpThis contact was published on March 5, 2024 and updated on March 12, 2024.