BritRail is operated by Rail Delivery Group under the auspices of Train Operating Committee of Great Britain.
BritRail Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about BritRail
We receive occasional complaints about BritRail. The company took its time getting this customer a refund. And this customer's rail pass was worthless and now BritRail won't refund it.
How to resolve a problem with BritRail
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.
BritRail's mailing address
200 Aldergate Street
2nd Floor
London, CT EC1A 4 HD
https://raildeliverygroup.com
BritRail's executive customer service contacts
Primary Contact
Andy Bagnall
Director General
200 Aldergate Street
2nd Floor
London , EC1A 4 HD
andy.bagnall@raildeliverygroup.cocm
Secondary Contact
Ola Ogun
Chief Financial Officer
200 Aldergate Street
2nd Floor
London , EC1A 4 HD
ola.ogun@raildeliverygroup.com
Chief Executive
Jacqueline Starr
Chief Executive Officer
200 Aldergate Street
2nd Floor
London , EC1A 4 HD
Jacqueline.Starr@raildeliverygroup.com
How to get professional help with your BritRail problem
If you need help with a BritRail problem, you can contact our advocacy team or just push the button.
Get HelpThis contact was published on February 26, 2024 and updated on February 28, 2024.