CarMax is a used car retailer. It operates both CarMax Sales Operations and CarMax Auto Finance. The corporate entity behind the formation of CarMax was Circuit City Stores, Inc.
How to reach a person at Carmax
Main: 804-747-0422
Customer Service: (913) 982-8863
Toll Free: (800) 519-1511
Customer Relations Hours are Mon-Fri: 9am-8pm
Hours are Mon-Fri: 8a-10p, Sat 9a-6p EST
CarMax Auto Finance: 800-925-3612
What you need to know about Carmax
The company responds to most customer complaints in a satisfactory manner. However, we have had some recent issues with the CarMax appraisal process.
How to resolve a problem with Carmax
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.
Carmax's mailing address
12800 Tuckahoe Creek Parkway
Richmond, VA 23238
Carmax's executive customer service contacts
Primary Contact
Jong Han
Director of Customer Relations
12800 Tuckahoe Creek Parkway
Richmond, VA 23238
Jong_H_Han@carmax.com
Secondary Contact
Jon Daniels
Senior Vice President of Auto Finance
12800 Tuckahoe Creek Parkway
Richmond, VA 23238
jon_daniels@carmax.com
Ed Hill
Chief Operating Officer
12800 Tuckahoe Creek Parkway
Richmond, VA 23238
ed_hill@carmax.com
Chief Executive
William Nash
Chief Executive Officer
12800 Tuckahoe Creek Parkway
Richmond, VA 23238
bill_nash@carmax.com
How to get professional help with your Carmax problem
If you need help with a Carmax problem, you can contact our advocacy team or just push the button.
Get HelpThis contact was published on February 26, 2024 and updated on March 12, 2024.