Carnival Cruise Line Customer Service Contacts

Carnival Cruise Line operates cruise ships with voyages to The Bahamas, Caribbean, Mexican Riviera, Alaska, Hawaii, Canada, New England, Bermuda, Cuba, Europe, Australia, New Zealand, the Pacific Islands and Southeast Asia.

How to reach a person at Carnival Cruise Line

Main: (305) 599-2600

Customer Service:  (800) 764-7419

Toll Free: (800) 438-6744

Emergency: (877) 885-4856

guestcare@carnival.com

https://www.carnival.com/

Carnival Cruise Line Responsiveness rating

3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

Customer Service Hours are: Monday – Friday 9:00am to 10:00pm EST, Saturday – Sunday 9:00am to 6:00pm EST

What you need to know about Carnival Cruise Line

We receive occasional complaints about Carnival Cruise Line. Here’s one where a reader was overcharged for his engagement photos, and a refund issue.

How to resolve a problem with Carnival Cruise Line

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.

Carnival Cruise Line mailing address

Carnival Cruise Line social media channels

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NOTE: Please read our guide to resolving a customer service dispute before reaching out to an executive at Carnival Cruise Line.

Carnival Cruise Line executive customer service contacts

Alternative: ABrown@carnival.com