Celebrity Cruises Customer Service Contacts

Celebrity Cruises is a cruise line owned by Royal Caribbean International. The company is headquartered in Miami.

How to reach a person at Celebrity Cruises

Main: (800) 647-2251

Customer Service: (800) 256-6649

CelebrityEngagementCenter@celebrity.com

cec@celebrity.com

Celebrity Cruises Responsiveness rating

3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

Reservations: (800) 647-2251
Celebrity Website Assistance: (800) 722-5941
Group Bookings: (888) 727-4907
Corporate Group Quotes: (800) 722-5934
Charter Quotes: (800) 722-5934
Cruise Gift Certificates: (888) 837-5676
Online Check-in: (877) 200-2897
Reservations and pre-cruise questions: (800) 647-2251
Guests with Disabilities/Special Needs: (866) 592-7225
Lost luggage and Lost & Found: (800) 256-6649
Custom Air requests or inquiries: (800) 636-2440

What you need to know about Celebrity Cruises

Most Celebrity Cruise problems are handled quietly and to the customer's satisfaction -- and usually without our involvement. We like that.

How to resolve a problem with Celebrity Cruises

Our team recommends you go through normal channels -- put everything in writing -- but don't hesitate to appeal to an executive. Celebrity's executives are usually responsive.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.

Celebrity Cruises mailing address

Celebrity Cruises social media channels

Facebook

X

NOTE: Please read our guide to resolving a customer service dispute before reaching out to an executive at Celebrity Cruises.

Celebrity Cruises executive customer service contacts