Lumen (formerly CenturyLink) is a communications company headquartered in Monroe, La. It provides communications and data services to residential, business, governmental and wholesale customers.
How to reach a person at Lumen
Main: (318) 388-9000
Customer service: (866) 642-0444
Toll-free: (800) 788-3600
International: +1-646-564-2845
Lumen (CenturyLink) Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Lumen
We receive a fair number of complaints about Lumen (CenturyLink). Here are cases where readers had connection problems and a problem with early termination fees.
How to resolve a problem with Lumen
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below.
https://www.chase.com/digital/customer-service
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.
Lumen's mailing address
100 CenturyLink Dr.
Monroe, LA 71203
https://www.centurylink.com/
Lumen's social media channels
Lumen's executive customer service contacts
Primary Contact
Ken Shelton
Vice President of Global Customer Success
100 CenturyLink Dr.
Monroe, LA 71203
ken.shelton@lumen.com
Executive Assistant Toni Pietranera toni.pietranera@lumen.com
Secondary Contact
Richard Batelaan
Executive Vice President of North America Operations
100 CenturyLink Dr.
Monroe, LA 71203
Richard.Batelaan@lumen.com
Maxine Moreau
President, Consumer Markets
100 CenturyLink Dr.
Monroe, LA 71203
Maxine.Moreau@lumen.com
Chief Executive
Jeff Storey
100 CenturyLink Dr.
Monroe, LA 71203
Jeff.storey@lumen.com
Frequently asked questions about CenturyLink
You can contact CenturyLink customer service by calling (833) 591-0933 between 8:00 a.m. and 6:00 p.m. (local time) from Monday to Friday. For account and repair support contact (800) 603-6000.
If you’re having trouble connecting to CenturyLink internet, follow these steps:
Make sure your modem’s internet light is green.
Find your Wi-Fi network name (SSID) and password (key/passphrase) on the sticker label on your modem.
In your device’s wireless settings, select your network and enter the password to connect.
To cancel your CenturyLink service, call (800) 244-1111 between 8:00 a.m. and 6:00 p.m. (local time) from Monday to Friday. You can also chat online through the help portal.
CenturyLink has rebranded as Lumen Technologies.
Some customers can cancel service online by signing into My CenturyLink and following the cancellation process. If not, chat with CenturyLink to cancel.
The cancellation process typically takes effect immediately upon request. However, returning leased equipment may take up to 30 days.
Yes, you may be able to keep your CenturyLink email address even after canceling internet service. However, verify this with CenturyLink customer service.
Yes, CenturyLink (now Lumen Technologies) is still a telecommunications company providing services across the United States.
Yes, CenturyLink (now Lumen Technologies) continues to operate as a telecommunications company.
You can pay your CenturyLink bill by phone by calling their customer service number at (800) 244-1111.
How to get professional help with your Lumen (CenturyLink) problem
If you need help with a Lumen (CenturyLink) problem, you can contact our advocacy team or just push the button.
Get HelpThis contact was published on November 29, 2014 and updated on March 26, 2024.