China Eastern Airlines Customer Service Contacts

China Eastern Airlines Corporation Limited is an airline headquartered in Shanghai Hongqiao International Airport in Changning District, Shanghai. It is a major Chinese airline operating international, domestic and regional routes.

How to reach a person at China Eastern Airlines

Main: (86-21) 6268 6268

Customer Service:  (855) 589-5530

ir@ceair.com

groupdesk@chinaeastern-usa.com

https://us.ceair.com/en/

China Eastern Airlines Responsiveness rating

3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

China Eastern Airlines European Rep-offices:

Paris:
Tel: +33 144 86 03 00
Fax: +33 144 86 08 68


London:
Tel: +44 207 935 2676
Fax: +44 207 935 2967


Frankfurt:
Tel: +49 69 133 8930
Fax: +49 69 133 89333


Moscow:
Tel: +7 495 935 8828
Fax: +7 495 935 8829

What you need to know about China Eastern Airlines

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with China Eastern Airlines

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.

China Eastern Airline's mailing address

China Eastern Airline's social media channels

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NOTE: Please read our guide to resolving a customer service dispute before reaching out to an executive at China Eastern Airlines.

China Eastern Airline's executive customer service contacts