Cox Communications is a privately owned subsidiary of Cox Enterprises providing digital cable television, telecommunications and Home Automation services in the United States
How to reach a person at Cox Communications
Cox Communications Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Cox Communications
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Cox Communications
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.
Cox Communications mailing address
Cox Communications
6205-B Peachtree Dunwoody Road NE
Atlanta, GA 30328
Cox Communications social media channels
Cox Communications executive customer service contacts
Primary Contact
Suzanne Foy
Vice President, Customer Experience Operations, Strategy & Process
Cox Communications
6205-B Peachtree Dunwoody Road NE
Atlanta, GA 30328
suzanne.foy@cox.com
Secondary
Peter Lilly
Senior Vice President - Operations, Experience, Process, and Design
Cox Communications
6205-B Peachtree Dunwoody Road NE
Atlanta, GA 30328
peter.lilly@cox.com
Len Barlik Executive Vice President and Chief Operations Officer. Len.Barlik@cox.com
Chief Executive
Alex Taylor
Chairman and CEO
Cox Communications
6205-B Peachtree Dunwoody Road NE
Atlanta, GA 30328
alex.taylor@cox.com
Frequently asked questions about Cox Communications
Call the customer service support number, (800) 234-3993, or Live Chat with Oliver 24/7 from your browser. You can also get the mobile app from that site. Alternatively text to 54512.
Customer Service Hours:
- Monday through Friday: 8:00 a.m. to 8:00 p.m.
- Saturday 9:00 a.m. to 6:00 p.m.
Yes, Cox Communications tech support is available 24/7 via Live Chat with Oliver.
If you’re looking for details about your Cox internet equipment (such as modems), visit the Residential Internet Support page.
How to get professional help with your Cox Communications problem
If you need help with a Cox Communications problem, you can contact our advocacy team or just push the button.
Get HelpThis contact was published on January 23, 2015 and updated on March 26, 2024.