DirecTV is a video programming distributor based in El Segundo, Calif. The company provides digital satellite service to U.S. customers.
DirecTV Responsiveness rating
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What you need to know about DirecTV
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with DirecTV
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.
DirecTV mailing address
2260 E Imperial Hwy.
El Segundo, CA 90245
https://www.directv.com/
DirecTV executive customer service contacts
Primary Contact
Laurie Giammona
Senior Vice President, Loyalty & Service
2260 E Imperial Hwy.
El Segundo, CA 90245
lgiammona@directv.com
Primary Contact
Bill Morrow
CEO
2260 E Imperial Hwy.
El Segundo, CA 90245
bmorrow@directv.com
Frequently asked questions about DirecTV
You can reach a live representative by calling (800) 531-5000. They are available every day from 7:00 a.m. to 9:00 p.m.
Unfortunately, DirecTV does not provide a direct email address for customer inquiries, but you can send it an online message.
To cancel your DirecTV service, call (800) 531-5000. They will guide you through the cancellation process.
You can sign in to your DirecTV account online at directv.com/support. You can manage your account, view bills, and more from there.
If you encounter issues, visit the directv.com/support page to diagnose and troubleshoot common problems. You can also chat with a representative by calling the customer service number, (800) 531-5000.
No, DirecTV does not offer landline phone services. They specialize in satellite TV and streaming services.
AT&T acquired DirecTV in 2015 and is the current owner.
If you forget your login details, visit the account recovery page to retrieve your user ID or reset your password.
To discuss retention options, call (800) 531-5000 and ask to speak with the retention department.
Log in to your account on the DirecTV website and check your account details. It will indicate if you have an active contract.
Contract lengths can vary. Some contracts are for 12 months, while others may extend to 24 months. Check your account or contact customer service for specifics.
Yes, if you get DirecTV via home internet, you can sign in and easily cancel online. Otherwise, call (800) 531-5000 to cancel.
A typical DirecTV account number consists of nine digits. You can find it on your billing statement.
If you’re experiencing connectivity issues, visit the DirecTV support page or call customer service on (800) 531-5000 for troubleshooting steps.
First, check for outages on the DirecTV outage map. If no outage is reported, try troubleshooting your device or contact customer support.
Log in to your account on the DirecTV website and choose the Billing & Payments section. You can pay your bill online there.
How to get professional help with your DirecTV problem
If you need help with a DirecTV problem, you can contact our advocacy team or just push the button.
Get HelpThis contact was published on February 22, 2024 and updated on March 12, 2024.