Disney Vacation Club Customer Service Contacts

The Disney Vacation Club is a vacation timeshare program owned and operated by Disney Vacation Development, Inc., a subsidiary of Walt Disney Parks and Resorts, a unit of The Walt Disney Company.

How to reach a person at Disney Vacation Club

Toll Free: (800) 500-3990

Disney Vacation Club Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Disney Vacation Club

We get few complaints about Disney Vacation Club. It promised to assist with the second reservation but failed to follow through.

How to resolve a problem with Disney Vacation Club

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.

Disney Vacation Club's mailing address

1390 Celebration Boulevard
Celebration, FL 34747
https://disneyvacationclub.disney.go.com/

Disney Vacation Club's social media channels

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Disney Vacation Club's executive customer service contacts

Primary Contact
Sharon Sasaske
VP member Experience
1390 Celebration Boulevard
Celebration, FL 34747
shannon.sasake@disney.com
(407) 566-3131

Nancy Irvine, administrative assistant, (407) 566-3201, nancy.irvine@disney.com

Secondary Contact
Leigh Nieman
Director of member experience
1390 Celebration Boulevard
Celebration, FL 34747
leigh.n.nieman@disney.com
(407) 566-3108

Maricela Lopez, administrative assistant, (407) 566-3288, marcela.b.lopez@disney.com

Ken Potrock
SVP/GM Vacation club
1390 Celebration Boulevard
Celebration, FL 34747
ken.potrock@disney.com
(407) 566-3830

Lena Adabody, administrative assistant, (407) 566-3830, lean.adabody@disney.com

How to get professional help with your Disney Vacation Club problem

If you need help with a Disney Vacation Club problem, you can contact our advocacy team or just push the button.

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