DSW Customer Service Contacts

DSW Inc. (Designer Shoe Warehouse)  is a footwear and accessories retailer that operates a portfolio of retail concepts It’s primary concept, Designer Shoe Warehouse, offers brand name and designer dress, casual and athletic footwear and accessories. DSW operates more than 500 stores in 44 states, as well as nearly 290 leased departments for other retailers in the United States under the Affiliated Business Group.

How to reach a person at DSW

Customer Service:  (866) 379-7463

DSW Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

CUSTOMER SERVICE HOURS

Monday-Friday 7 AM – 10 PM ET

Saturday 10 AM – 10 PM ET

Sunday 12 PM – 9 PM ET

What you need to know about DSW

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with DSW

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.

DSW's mailing address

810 DSW Drive
Columbus, Ohio 43219
https://www.dsw.com

Customer service resources

Customer Service help page

DSW's social media channels

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DSW's executive customer service contacts

Primary Contact
Tim Harpe
Director, Customer Operations
810 DSW Drive
Columbus, Ohio 43219
timharpe@dswinc.com

Chief Executive
Roger L. Rawlins
810 DSW Drive
Columbus, Ohio 43219
rogerrawlins@dswinc.com

How to get professional help with your DSW problem

If you need help with a DSW problem, you can contact our advocacy team or just push the button.

Get Help