EasyJet is a British low-cost airline carrier based at London Luton Airport. It is the largest airline of the United Kingdom, by number of passengers carried, operating domestic and international scheduled services on over 700 routes in 32 countries.
Customer service resources
What you need to know about EasyJet
EasyJet is not easy to deal with. It routinely ignores our attempts to help customers, to the point where our advocacy team has stopped trying. Don't let that stop you, though. This customer was denied boarding because an EasyJet representative incorrectly believed she did not have the right visa.
How to resolve a problem with EasyJet
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.
EasyJet mailing address
Hangar 89
London Luton Airport
Luton, Bedfordshire, United Kingdom LU2 9PF
https://www.easyjet.com/en
EasyJet social media channels
EasyJet executive customer service contacts
Primary Contact
John Leighton
Head of Customer Service
Hangar 89
London Luton Airport
Luton, Bedfordshire, United Kingdom LU2 9PF
john.leighton@easyjet.com
Secondary Contact
Antonio Shabbir
Customer Experience Director
Hangar 89
London Luton Airport
Luton, Bedfordshire, United Kingdom LU2 9PF
antonio.shabbir@easyjet.com
Robert Carey
Chief Commercial & Strategy Officer
Hangar 89
London Luton Airport
Luton, Bedfordshire, United Kingdom LU2 9PF
Robert.Carey@easyjet.com
Chief Executive
Johan Lundgren
Chief Executive Officer
Hangar 89
London Luton Airport
Luton, Bedfordshire, United Kingdom LU2 9PF
Johan.Lundgren@easyJet.com
How to get professional help with your EasyJet problem
If you need help with a EasyJet problem, you can contact our advocacy team or just push the button.
Get HelpThis contact was published on February 10, 2015 and updated on March 26, 2024.