Extended Stay America Customer Service Contacts

Extended Stay America is the leading mid-priced extended stay hotel brand in the U.S. with more than 760 hotels. Its extended stay brand family includes Extended Stay America Select Suites, Extended Stay America Suites and Extended Stay America Premier Suites.

How to reach a person at Extended Stay America

Customer Service: (980) 345-1600

Toll Free: (800) 804-3724 reservations only

Guest relations: 877-651-2124

Extended Stay America Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Extended Stay America

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Extended Stay America

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.

Extended Stay America mailing address

11525 N. Community House Road
Suite 100
Charlotte, NC 28277-1574
https://www.extendedstayamerica.com/

Extended Stay America social media channels

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Extended Stay America executive customer service contacts

Primary Contact
Liz Uber
Chief Operating Officer
11525 N. Community House Road
Suite 100
Charlotte, NC 28277-1574
ExecutiveComplaints@extendedstay.com

Secondary Contact
Ellie Diaz
Senior Vice President, Global Customer Service
2211 North First Street
San Jose, CA 95131
Ellie.Diaz@paypal.com

Aaron Karczmer
EVP, Chief Enterprise Services Officer
2211 North First Street
San Jose, CA 95131
aaron.karczmer@paypal.com

Chief Executive
Greg Juceam
President & Chief Executive Officer
11525 N. Community House Road
Suite 100
Charlotte, NC 28277-1574
CEO@extendedstay.com

How to get professional help with your Extended Stay America problem

If you need help with a Extended Stay America problem, you can contact our advocacy team or just push the button.

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