FedEx is an American global courier delivery services company headquartered in Memphis, Tenn.
FedEx Responsiveness rating
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What you need to know about FedEx
Problems with FedEx are relatively rare. But when we do get them, it's usually a spectacular delivery problem. More often, FedEx is part of a much bigger customer service dispute.
How to resolve a problem with FedEx
The executives on this page are extremely responsive, but don't forget to start your grievance process through normal customer service channels. FedEx is sensitive to social media publicity and responds to posts. Our guide to resolving any customer service problem will help you with your FedEx problem. Please contact our advocacy team directly if FedEx won't help you.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.
FedEx's mailing address
942 South Shady Grove Road
Memphis, TN 38120
US customer relations address
FedEx Customer Relations
3875 Airways, Module H3 Department 4634
Memphis, TN 38116
Legal department
3610 Hacks Cross Road
Building A, First Floor
Memphis, TN 38125
FedEx's executive customer service contacts
Primary Contact
Elizabeth Neal
Sr. Manager Customer Services
942 South Shady Grove Road
Memphis, TN 38120
eaneal@fedex.com
Secondary Contact
Jessica Parton
Director Customer Experience
942 South Shady Grove Road
Memphis, TN 38120
Jessica.baker@fedex.com
Additional Contact
Lex Lannom
VP of Customer Service
942 South Shady Grove Road
Memphis, TN 38120
Jessica.baker@fedex.com
Chief Executive
Raj Subramaniam
President, CEO, and Director
942 South Shady Grove Road
Memphis, TN 38120
rsubramaniam@fedex.com
(901) 818-7355
Frequently asked questions about FedEx
You can reach a representative at FedEx by calling (800) GO-FEDEX (1-800-463-3339).
If you encounter issues with a FedEx delivery, you can file a complaint by calling (800) 463-3339 or visiting the official website at fedex.com/en-us/customer-support.
Yes, FedEx integrates with WhatsApp for notifications in certain regions. Recipients can chat directly with FedEx, access tracking status, and re-direct options via WhatsApp.
You can chat with a support representative on the FedEx website. Visit fedex.com, choose the appropriate topic, and select “Chat with an agent” when available.
To track your package, use the FedEx tracking tool on their website. Enter your 12-digit tracking number and click “Track” for real-time updates. Or call (800) GO-FEDEX and say “track my package” to get information.
Check the tracking status if your FedEx package hasn’t been delivered. If there’s an issue, contact FedEx customer support at (800) 463-3339 for assistance.
How to get professional help with your FedEx problem
If you need help with a FedEx problem, you can contact our advocacy team or just push the button.
Get HelpThis contact was published on January 21, 2015 and updated on March 26, 2024.