FlixBus is a European long-distance bus service. It started in the German market and in 2015 it began expanding internationally with long-distance networks in France, Italy, Denmark, the Netherlands and Croatia, as well as cross-border regular services to Norway, Spain and England. In 2018 FlixBus USA launched in 2018 and now covers 1,70 destinations in 29 countries.
Flixbus Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
For European Customers email service@flixbus.de
Mobility/Accessibility issues concerns should go to mobility@flixbus.com.
What you need to know about Flixbus
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Flixbus
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting any company manager directly.
Flixbus's mailing address
Birketweg 33
München, 80639
https://www.flixbus.com/
Flixbus's executive customer service contacts
Primary Contact
Yorck Benzino
Head of Operations US
Birketweg 33
München, 80639
Yorck.Benzino@flixbus.com
Secondary Contact
Pierre Gourdain
Senior Managing Director, US, Canada
Birketweg 33
München, AZ 85260
Pierre.Gourdain@flixbus.com
Chief Executive
Jochen Engert
Managing Director
Birketweg 33
München, 80639
Engert@flixbus.com
Alternative email address: Jochen@flixbus.de
How to get professional help with your Flixbus problem
If you need help with a Flixbus problem, you can contact our advocacy team or just push the button.
Get HelpThis contact was published on March 1, 2024